Privacy Policy

1. Who we are

Privacy enquiriesContact us about your personal information.info@ryvolt.co.uk

RYVOLT is a trading name operated by Maksym Kamakin.

For the purposes of UK data protection law, Maksym Kamakin, trading as RYVOLT, is the controller of the personal information described in this Privacy Policy.

If you have any questions about this policy, how your personal information is used, or if you wish to exercise your data protection rights, please contact:

Email: info@ryvolt.co.uk

2. Scope of this policy

This Privacy Policy explains how RYVOLT collects, uses, stores and shares personal information when you:

visit the RYVOLT website;
contact us through the Contact form;
join the RYVOLT installer list;
communicate with us by email; or
otherwise express an interest in RYVOLT’s products, services or installer programme.

3. Information we collect

Contact enquiries

When you use the Contact form, we may collect:

your full name;
company name;
work email address;
telephone number, where provided;
enquiry type;
the contents of your message; and
your marketing preference.

Installer registrations

When you join the RYVOLT installer list, we may collect:

your full name;
company name;
work email address;
company type;
information about the types of energy systems you install;
information about installer challenges, where provided; and
your marketing preference.

Technical information

Framer and other service providers supporting the website may process limited technical information required to host, secure and deliver the website. This may include an IP address, browser or device information, timestamps, pages requested, and security or diagnostic information.

For information about cookies and similar technologies, please see our Cookie Policy.

4. How and why we use personal information

We may use personal information to:

receive, review and respond to enquiries;
communicate with prospective customers, installers and business partners;
manage registrations for the RYVOLT installer list;
understand interest in RYVOLT’s proposed products and services;
manage business relationships and maintain relevant CRM records;
provide requested information and follow-up communications;
send product, technical or installer programme updates where consent has been given;
operate, protect and improve the website;
prevent spam, misuse and security incidents;
maintain appropriate business records; and
establish, exercise or defend legal claims.

5. Our lawful bases

Depending on the circumstances, we rely on the following lawful bases under UK data protection law:

Steps before entering into a contract

We may process information when you ask us to provide information, discuss a potential supply or business relationship, or take steps before entering into a contract.

Legitimate interests

We may process information where necessary for our legitimate interests in:

responding to business enquiries;
developing RYVOLT’s products and installer relationships;
managing prospective customer, installer and supplier relationships;
maintaining accurate business records;
operating and securing the website; and
protecting our legal rights.

We consider these interests against your rights and reasonable expectations before relying on this basis.

Consent

We rely on consent when you choose to receive occasional product updates, technical information or installer programme news.

Marketing consent is optional and is not required to submit an enquiry or join the installer list.

You may withdraw your consent at any time by using an unsubscribe option in a message, where available, or by emailing info@ryvolt.co.uk.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation.

6. Required and optional information

Fields marked as required must be completed so that we can receive and respond appropriately to your submission. If you do not provide required information, the form may not be submitted or we may be unable to respond.

Telephone numbers, installer challenge information and marketing consent are optional where indicated on the relevant form.

8. International transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we expect the relevant provider to use an applicable adequacy regulation, contractual safeguard or other lawful transfer mechanism.

Information about the privacy practices and international transfer arrangements of our principal providers is available from:

You may contact us at info@ryvolt.co.uk if you would like further information about safeguards relevant to your personal information.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general rule:

contact enquiries and related correspondence may be retained for up to 24 months after the most recent meaningful interaction;
installer registrations and related correspondence may be retained while we develop or maintain the relevant installer relationship, normally for no longer than 24 months after the most recent meaningful interaction;
marketing contact information may be retained until consent is withdrawn or after 24 months without meaningful engagement, whichever occurs first; and
information required for legal, regulatory, tax, dispute or record-keeping purposes may be retained for a longer period where reasonably necessary.

When someone withdraws from marketing, we may retain limited information on a suppression list so that we can respect the request not to send further marketing communications.

Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

10. Security

We take reasonable organisational and technical measures intended to protect personal information from unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

request access to personal information held about you;
request correction of inaccurate or incomplete information;
request deletion of your information;
request restriction of processing;
object to processing based on legitimate interests;
object to direct marketing at any time;
request transfer of information you provided in a portable format, where applicable;
withdraw consent at any time where processing is based on consent; and
complain about how your information has been handled.

These rights are subject to legal conditions and exceptions.

To exercise a right, email info@ryvolt.co.uk. We may need to request sufficient information to confirm your identity and understand your request.

12. Your right to object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object to processing based on legitimate interests. We will consider your request and stop the processing unless there are compelling legitimate grounds to continue or the processing is required for legal claims.

To object, email info@ryvolt.co.uk.

13. Automated decision-making

RYVOLT does not currently use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

14. Complaints

If you are concerned about how your personal information has been handled, please contact us first at info@ryvolt.co.uk so that we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office: Make a complaint to the ICO

15. Changes to this policy

We may update this Privacy Policy when our website, business systems, service providers or legal obligations change.

The latest version will be published on this page and identified by the “Last updated” date.